SunsetSites

Privacy Policy

This Privacy Policy explains how SunsetSites ("we", "our", or "us") collects, uses, and protects the personal information of visitors to our website, clients who use our services, and end users who interact with our AI receptionist and missed-call text-back systems.

By accessing or using any of our services, you agree to this Privacy Policy.

Information We Collect
1.1 Information You Provide to Us
Full name, business name, phone number, and email address
Business content (logos, service descriptions, images, branding material)
Login credentials or integration details (e.g., for calendar and phone systems)

1.2 Automatically Collected Information
When you visit our website or interact with our AI systems, we may automatically collect:

IP address and device information
Browser type and language
Pages visited, time spent, and actions taken on the site
AI interaction data (e.g., time of call, submitted name/phone/email, appointment type)

How We Use Your Information
We use your data to:
Build and manage your website, AI receptionist, and missed-call text-back system
Communicate with you about services, support, and updates
Improve our services through analytics and performance tracking
Respond to inquiries submitted through our contact form or demo line
Comply with legal obligations

AI Receptionist & Missed-Call Text-Back Data
Our AI receptionist and missed-call text-back system may collect data from callers and web visitors, including:
Name, phone number, email, service request, and preferred appointment time
Call logs and message logs related to booking or lead capture

This data is:

Used to perform lead follow-ups, book appointments, or forward messages to you
Only accessed by SunsetSites for maintenance, improvement, or troubleshooting
Not sold, rented, or shared with any third parties for marketing purposes

You (the business owner) retain ownership of any customer data your AI receptionist or text-back system collects. Any data retained is stored securely and only accessed for optimization or support purposes.

Data Sharing and Third-Party Tools
We use third-party platforms to deliver our services, including:
Retell AI (for AI voice processing)
GoHighLevel (for calendar, CRM, and messaging)
Stripe (for payment processing)
Sympana Connector (for connecting AI systems to calendar/CRM tools)
Durable (for hosting your website, where applicable)

These providers may process data according to their own privacy policies. We only share necessary data with them to fulfill our services and never for their marketing purposes. We encourage clients to review the privacy policies of any third-party services they connect to ensure compliance with their own data protection standards.

How We Protect Your Information
We take data protection seriously. We use industry-standard safeguards to protect all personal and business data, including:
Secure cloud storage
Strong password protection
Limited internal access to sensitive information

However, no method of transmission or storage is 100% secure. By using our services, you acknowledge and accept this risk.

Your Rights
You have the right to:
Access the personal information we have about you
Request corrections or updates to your data
Ask for your data to be deleted (where legally permissible)
Opt out of marketing emails or updates at any time

To protect your information, we may need to verify your identity before responding to data access or deletion requests.

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking
We may use cookies or similar technologies on our website to improve performance and user experience. You can disable cookies via your browser settings, though some features may not function properly.
Children's Privacy
Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from them.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. If we make significant changes, we will notify you via our website or direct email. Your continued use of our services after changes are posted constitutes your acceptance of those changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to:
Email: [email protected]
Location: Washington, IL, USA